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362 Chinook Circle Lake Mary, FL 32746 407-739-8217
doug@drysten.com Executive
management profile Over 25 years of experience in Strategic
Project and Program Management with proven ability to lead delivery
organizations and large global enterprise project teams to over 260% cost
effective productivity gains in 18 months. Strategic Program & Portfolio
Management | Digital Transformation Leadership | CRM | PMO | Delivery
Turnaround Focused, trusted and detail-oriented leader; skilled
across IT delivery management with a successful track record managing complex
strategic turnarounds and building credibility with executives while leading
change. Consulting leadership
experience combines delivery with account management/growth (P&L up to
$24 Million) across numerous verticals including Specialty Pharma
& Distribution, Insurance,
Financial Services, Commercial Real Estate, Logistics/Supply Chain and
Professional Services. ·
Currently engaged as strategic advisor and strategic
integration project executive for ESI/Accredo Specialty Digital ·
Recently led 3 Salesforce implementations including
adoption, policy, process & change management. ·
Led a strategic delivery turnaround at a Fortune 25
pharma distribution company (CuraScript Specialty Distribution). ·
Managed teams of up to 9 direct reports with over 80
indirect reports and/or team members. ·
Global Big-4 & onshore/offshore consulting
experience managing dispersed and culturally diverse teams. ·
Professional
Experience Express
Scripts / Accredo Specialty Pharmacy (contract);
Orlando, FL (May 2018—Present) Transformational
Advisor (consultant) & SR. STRATEGIC INTEGRATION PROGRAM MANAGER Advisory Services |
Strategic Projects | Methodology Alignment | Change Management | Integration
Leadership Returned to ESI to advise on and build a scalable Specialty
Digital Strategic Plan in areas including organizational transformation
alignment, delivery methods and process.
Extended to drive strategic ESI / Cigna integration initiatives. Highlights include: ·
Delivered 192 Page Strategic
Plan to Dir./Sr. Dir. Org. &
Process model currently being executed by teams ·
Executing Strategic Plan to
manage delivery of Specialty Digital Cigna Integration Workstream(s) ·
Serving in Cigna E2E Test
Leadership role for Specialty Cigna in partnership with Cigna counterparts ·
Running as “Delivery
Leadership Point” on Cigna Integration CX areas including
Encounters/Interactions and driving progress across teams and areas including
Digital, SSO, Data Svcs., Authinator, RxHome, Entities, IVR, CRM and Cigna
counterparts. Drysten
Technology / Cushman & Wakefield (contract);
various, Americas (July 2017 —May 2018) EXECUTIVE
PROGRAM MANAGER, Salesforce Implementation & Adoption (CRM Process
Transformation) Delivery Turnaround
| Policy & Process Development | PgMO Management | Salesforce Classic/Lightning
| Change Management Leading 3 end to end Salesforce re-implementations,
process and change management across the Americas. Responsible for co-managing a PgMO, leading
a policy & change management team for a high profile strategic Salesforce
initiative. ·
Developed a pilot Salesforce
adoption program with 800 users across 3 regions and 5 service lines to drive
Americas rollout to over 6000 users in 87 geographies. ·
Increased adoption by 350%
through process change management, new dashboards, reports, and interface
enhancements. ·
Executed business driven
policy & process changes enabled by salesforce and other software
development projects. PROGRAM
MANAGEMENT ENGAGEMENTS (2015 – 2017) • Vendavo (2016 – 2017) - Managing Implementation of Vendavo (also licensed as
SAP® Price and Margin Management application by Vendavo) for clients
including AmerisourceBergen.
Express
Scripts / CuraScript Specialty Distribution
(contract); Lake Mary, FL (2013—2014) CONSULTING
DELIVERY MANAGEMENT TEAM DIRECTOR (interim) / PROGRAM MANAGEMENT CONSULTANT Delivery Turnaround
| ERP | Methodology Development | PgMO Management | 60+ Off-Shore/On-Shore |
Change Management Strategically led and successfully directed an 18
month delivery management turnaround effort.
Program Management Executive (divisional leadership team) for all IT
projects in a $6 million per annum portfolio including hiring and coaching
resources. ·
Increased portfolio capacity
by 5 times with only a 20% increase in resources to anticipate over $4
Billion in new business. ·
Developed and directly managed
a team of 9 Project Managers & Business Analysts managing
onshore/offshore software development projects to successfully execute under
the new methodology and approach. ·
Created, developed, and
achieved the rollout of a divisional PgMO, which involved building and
executing program frameworks for large programs, coaching PM staff as well as
maturing business alignment and stakeholder management. ·
Introduced portfolio
rationalization resulting in ROI increase of 15% on IT project investments
across the portfolio. Beeline (Vendor Management (VMS/MSP) Systems) (contract); Jacksonville, FL /
Lake Mary, FL / Travel (2012 –2013) PROGRAM MANAGER, Integration & Implementation Project &
Program Management | Distributed / Remote Teams | Methodology Development |
SAAS Executed large, high profile implementation integration
efforts on time and on budget and provided consulting on process, as a
trusted advisor to the integration delivery executive. Developed new methodolo0gy
to achieve a 25% reduction in time & cost. Mindtree,
Ltd.; Warren, NJ / Lake Mary, FL / Travel (2011—2012) Program Director PMO/OCM Methodology
Development | Off-Shore/On-Shore | Strategic Account Management |
Multimillion-Dollar Budgets Led the Program
Management capability for the Enterprise Solutions & Consulting Group (ESCG)
attached to key clients including Realogy Franchise Group
(Real Estate), Avis Budget Group/Avis Europe (ecomm. & ECM) and Unilever (Mindtree PMO). ·
Established Program
Management governance / processes and led planning for key offshore and
outsourcing programs. ·
Involved in Strategic Account
Management to further influence revenue. ·
Co-developed Mindtree’s PgMO
and Organization
Change Management (OCM) approach for
Mindtree Global Program Management
Office resulting in prime vendor sales wins. Drysten
Technology, Inc. (Independent Program Management Consultant); Orlando,
FL (2008--2011) SR.
PROGRAM MANAGEMENT CONSULTANT Strategic Program
Management Consulting | Program PMO Governance| Global Clients & Teams | Off-Shore/On-Shore Marriott
Vacations Worldwide (Top5, Inc.) -- Directed the planning, financial management and
delivery for a highly visible Master Data Management (MDM), data warehousing,
business intelligence and reporting program consisting of more than fourteen
(14) work tracks with a cross departmental team of over sixty (60) resources
and a $5+ Million budget. ·
Executed
portfolio rationalization as part of steering committee and applied more
stringent financial tracking resulting in earlier benefits realization as
well as ROI increase of 20%. ·
Established a program level PMO that included the
development, deployment and management of tools, controls and process
resulting in 15% schedule gains and 10% cost reduction in an environment with
maturing delivery standards. JetBlue Airways & Fiserv (North
Highland Co.) ·
Managed inception phase of a high profile core banking
and CRM solution for a major banking entity in the United Kingdom under the
Rational Unified Process (RUP) including detailed planning for over 4000
person days / 90 globally based resources. ·
Delivered Airline Operations, Information Technology
projects and programs with geographically distributed teams and multiple
outsourced business partners. Avanade,
Inc. (Accenture & Microsoft joint venture); Seattle, WA / Irving, TX / Lake Mary, FL / Travel (2004—2008) Program MANAGER Turnarounds |
Off-Shore/On-Shore | PMO | Agile & Six Sigma | Account Management |
Multimillion-Dollar Budgets Led
multiple large client and internal programs/projects simultaneously with accountability
for project deliverables, engagement management and P&L for teams of over
80 onshore and offshore resources per engagement. ·
Regional
Customer Satisfaction Champion resulting in 90% of post action-plan clients at
“very satisfied” rating. ·
Championed
PMO/PgMO, Change Management and Earned Value Management (EVM) resulting in
reduced margin erosion. ·
Authored
assets, coached/mentored staff and participated in strategic planning with
steering committees and sr. leadership. Selected engagements: Bank
of America / Microsoft – Led Program Delivery Management for the LCS/OCS
& SharePoint Program impacting 180K users & organizational
change. Executed under the Six Sigma
change processes with teams of over 80 resources (including Project Managers)
with a combined IT spend value of over $15 Million. ·
Led the envisioning and
business case resulting in winning a multimillion dollar engagement. ·
Engaged in frequent and
tailored communication (including collaboration tools), process development
and change management that led to successful stakeholder management resulting
in faster progress and reduced resistance.
·
Managed benefits realization,
stakeholder management, infrastructure and software development &
deployment, consulting, education, communication, migration, governance and
compliance projects and change management efforts. Nelnet (Financial
Services) -- Delivered
an enterprise wide Service Oriented Architecture (SOA) and ecommerce
engagement of 30+ resources over 17 work tracks with $24 Million combined
P&L over 3 years ($8M per annum). ·
Employed a hybrid SCRUM development
approach across the program portfolio. ·
Led Program Turnaround (PMs &
team) by instituting project controls, transforming delivery processes and
adapting EVM techniques to an agile environment. Results: better productivity, elimination
of margin erosion and greatly improved customer satisfaction leading to
client adoption of approach as well as substantial additional SOWs. ·
Doubled the number of active
SOWs as well as the amount of work sold while increasing margin by 5%. Accenture -- Program Manager,
Process Engineer and methodology champion for a global.Net development
metrics harvest resulting in the development of a .Net specific Accenture
Estimating Tool allowing for more competitive sales bids. Citrix / Accenture --
Executed
an onshore/offshore engagement that provided Biztalk integration services
between legacy Vantive CRM and newly deployed Siebel required for a
multi-year period of coexistence. Wachovia
Bank & BlueCross BlueShield of South Carolina (2004) INDEPENDENT
CONSULTING ROLES (contract) ·
Managed and implemented automated workflow systems for
various client groups and led the reengineering of business processes for automation
and management using Docfinity® linked to Oracle, backend midrange and
mainframe systems. ·
Project management, analysis, workflow/process modeling
for personal trust account lines of business. Oceanwide.com
(Insurance & Logistics [SaaS]); Montreal,
QC, Canada (2002—2003) Sr. INTEGRATION MANAGER Program Management
| SAAS | Agile/ RUP Hybrid | Multimillion-Dollar Budgets | Logistics Directed
and Managed all phases of internal and client facing integrations. Program/Engagement
Manager and Process Consultant for key engagements each of combined
internal/external cost between $2M and $10M including Fireman’s Fund Insurance, Marsh Energy and Marine (Global Insurance
Broker), and AIG. ·
Developed the Application Integration strategy and managed
multiple back office insurance system integration/core enhancement projects including
oversight of two development teams as well as serving as PM over external
client resources. ·
Worked with the CTO to establish PMO guidance on
standardized process/templates based on Rational Unified Process (RUP). Rodotek
Systems, Inc.; Montreal, QC, Canada (1997—2002) EXECUTIVE DIRECTOR / MANAGING CONSULTANT (founding partner) Client Partner |
Project Manager | Software Developer/Systems Engineer | Financial Management
| Training | Vendor Mgmt. Founded and led the practice from both a business and
technical perspective with responsibility over custom software development,
infrastructure, implementation and process (re)engineering services. ·
Grew the business from startup stage to 42 active
accounts through direct sales and formation of alliances. ·
Key engagements included projects and support for SME’s/SMB’s
across numerous verticals
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